Terms of Service

Detailed Description of Goods and/or Sales

FreshMoist is an online store in the natural and cosmetics product industry.

Agreement of Sale

An agreement of sale between FreshMoist and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of FreshMoist.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day. All orders are dispatched via the courier services. A delivery being delayed is not grounds for return or refund. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and sales by FreshMoist is subject to availability. In cases of unavailability, FreshMoist will contact you with options An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by FreshMoist. If a product is damaged or broken when you receive it, you must inform FreshMoist within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will rectify the concern at our own discretion and FreshMoist will not be held responsible for issuing a refund. If you receive the wrong product you must contact FreshMoist within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

Payment Options Accepted

Payment may be made via Visa, MasterCard, PayFast, PayPal or by bank transfer or cash deposit into the FreshMoist bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for FreshMoist via PayFast who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by FreshMoist separately from card details which are entered by the customer on the PayFast secure payment terminal. For more detail on PayFast visit the https://www.payfast.co.za. Merchant outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR). Responsibility FreshMoist takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods. Disclaimer It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, FreshMoist accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products. Use of the Website This site may be used by customers to browse the content and products and to make genuine purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site. Variation FreshMoist may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company Information This website is run by FreshMoist based in South Africa FreshMoist contact details Email: info@freshmoist.co.za Phone: +27 11 234 1539, +27 65 137 1372